We used Bintang Tours to book our tickets for the Gili Islands. It’s the agency next to Pesona Beach Resort where we stayed in Kuta.
The guy told us the journey to the Gilis by boat takes an hour and it leaves at 12.30pm. All this information is completely wrong. It doesn’t. They should really sort out their communication and information before selling tickets for this, as the only thing he told me that was right was the price..
The boat company called ‘Semaya’, had a boat at 1pm from Padangbang. We were taken to Gili Air first (past Gili T), so our actual journey was 2.5 hours, meaning we missed most of the day on the island.
The ride was smooth and we were given free water. Although the route doesn’t make any sense I think it was the tour company that got all the information wrong not Semaya, so I can’t complain about them.